Refund policy

Soulsrain — Return and Refund Policy

Last updated: October 20, 2026

Returns

At Soulsrain, all sales are final. We do not accept returns or exchanges for change of mind, incorrect sizing, personal preference, or any other reason unrelated to a faulty or incorrectly supplied item, except where required by applicable law.

If you receive a faulty, damaged, or incorrect item, you must contact us within 14 days of receiving your order to report the issue.

Items reported as faulty or incorrect may need to be returned for inspection. Where a return is required, we will provide instructions on how to proceed.

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

How to start a return

If you believe you have received a faulty, damaged, or incorrect item, please contact us within 14 days of delivery.

When contacting us, please provide your order number, a description of the issue, and clear photographs where applicable.

Please contact us before returning any item. We will review your request and provide instructions on the next steps.

Returns will only be accepted under this policy where an item is faulty or incorrect, or where a return is required by applicable law.

Damages and issues

Please inspect your order upon delivery and contact us as soon as possible if an item is defective, damaged, or different from the item you ordered.

We will review the issue and work with you to find an appropriate resolution in accordance with this policy and applicable law. Depending on the circumstances, this may include a replacement, repair, exchange, or refund.

Where a faulty or incorrect item needs to be returned, we will explain the return process and applicable postage arrangements.

Exceptions and non-returnable items

We do not accept returns or exchanges for change of mind, incorrect sizing, personal preference, or unwanted items, except where required by applicable law.

This policy does not exclude any rights you may have in relation to faulty goods, goods that are not as described, or other rights provided by consumer protection laws.

If you have questions about whether your item is eligible for a return, please contact us before sending it back.

Exchanges

Soulsrain does not offer exchanges for change of mind, sizing issues, or personal preference.

If you receive an incorrect or faulty item, please contact us within 14 days of delivery. We will review your request and advise you on the available options in accordance with applicable law.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, without giving a reason, unless a legal exemption applies.

If you exercise this right, you must return the goods within 14 days of notifying us of your cancellation.

Eligible refunds will be processed in accordance with applicable law. This may include the cost of standard delivery, while additional costs for express or premium delivery may not be refundable.

To request a cancellation, please contact us using the details provided in the Contact section below.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you generally have the right to cancel your order within 14 days after receiving your goods, without giving a reason, subject to applicable legal exceptions.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

Eligible refunds will be issued in accordance with applicable law, including any applicable refund of standard delivery costs. Additional costs for express or premium delivery may not be refundable beyond the standard delivery cost.

Our no-returns and no-cancellations policy does not override your statutory cancellation rights or your legal rights regarding faulty, damaged, or incorrectly supplied goods.

To request a cancellation, please contact us using the details provided below.

Refunds

If you receive a faulty, damaged, or incorrect item, we will review your request and inform you of the next steps.

Where a refund is approved or required by law, it will be processed to your original payment method where possible. Your bank or payment provider may require additional time to process the refund.

For statutory cancellations, refunds will be issued within the time limits required by applicable law. In some circumstances, we may withhold a refund until we receive the returned goods or evidence that they have been sent back, where permitted by law.

If you have not received a refund within the applicable processing period, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to faulty goods, goods that are not as described, or statutory cancellation rights for online purchases.

Contact

To report a faulty, damaged, or incorrect item, request a cancellation, or ask a question about this policy, please contact us at:

Email: infosoulsrain@gmail.com

Please include your order number in your message so we can assist you as efficiently as possible.

Thank you for supporting Soulsrain.